Built on our own locating crew’s tickets, and still used on them.
From the one-call center to a closed ticket with the record attached.
Tickets come in from your one-call center. Your crew works them from the map, takes photos, and closes them in the field. The ticket keeps the photos, times, locations, and messages, so the record is ready the day someone asks for it.
Every photo carries the time and GPS point. Photos taken inside a ticket’s dig area attach to that ticket on their own, and the rest can be linked by hand. It works with no signal and uploads later. No separate camera app.
ReliaAI looks over closed tickets and flags gaps, like a ticket closed with no photos or photos that don’t follow the marked line. Your crew answers the flag with what actually happened, and the answer stays on the ticket.
Turn a photo session into a PDF with a cover page, photos grouped by location, times, and who prepared it. Attach it to a damage claim or send it to a client.
Messages live on the ticket they’re about. Crew talk and locator-to-contractor conversations stay in one place, so nobody digs through texts to find what was said.
Every open ticket on a satellite map with the dig area drawn. Tap a pin for the due date, the company, and who has it.
Close the locate and, where the utility takes electronic responses, the positive response goes out from the ticket. The ticket’s activity log shows what was sent and when.
Assign a task, require a note to close it, then approve it or send it back with a reason. You can see who assigned it, who did it, and when.
See where your crew is during the workday. For each ticket, the record shows how long your tech was on site, based on GPS.
Tickets download to the phone. Photos and status changes wait until there’s signal. It’s built for rural job sites with one bar or none.